FAQs

Gameplay

You can change the stakes and buy-in amount by clicking on the SELECT A TABLE option located just above the PLAY NOW button on the home screen.

The time limit for each turn is 10 seconds on a regular table.

The timer bar at the bottom right of the screen displays the passage of time.

In Octro Poker, you get to play the following game modes:
  • Texas Hold’em Poker
  • Tournaments
    • SIT-N-GO
    • SPIN-N-WIN
  • Private Tables
Apart from the above-mentioned primary game modes, Octro Poker also offers you the following mini games that you can play:
  • Five Card Draw
  • Blind Poker
  • Slots
For detailed information on how to play these modes, click on the information icon located at the bottom of the game screen.

A private table is an exclusive table where you can host your home games. Create one and invite players by sharing the link to the game or an invitation code. Only the people you invite can see or play on this table.

You can access the rules by clicking on the settings icon at the top right corner of the screen. A menu will appear. Select “How to Play” to access the rules and hand rankings.
Click on the link https://www.octropoker.com/tutorial.html to access the rules and hand rankings on our website.

A player receives tokens for completing missions and through league rewards. These tokens can be used to open crates. Which are filled with chips and gold cards.

A player receives gold cards by cashing in the tokens or through in-app purchases. The gold cards can be used to play a 5 card draw game and to customize the avatar.

Players are ranked on a leaderboard and organized into different league basis their winnings. After signing in, you are placed on an appropriate league leaderboard. As you win chips, you move higher up the leaderboard.
By winning more than the specified number of chips (specified by your current league), or by finishing in the top 30% within your league, you progress to a higher league. Similarly, on finishing in the bottom 40% you get demoted.
You will earn tokens by playing in a league. The higher the league level, the bigger are the prizes. You also receive higher daily rewards, more chips in each chip package, and other prizes.

Missions are tasks of varying difficulties which can be accessed through the mission center on the game lobby. On successful completion of the mission, you are rewarded with tokens. The higher the difficulty of the mission, the bigger is the reward.

There are multiple ways you can get more chips other than your winnings from the games. You can get chips by:
  • Daily gifts and bonuses
  • Opening crates (Rewards Section)
  • Through in-app purchases
  • Watching Videos
  • Referring the game to friends, etc.

You can switch tables by clicking the “Switch tables” button which can be accessed by clicking on the back icon at the top left corner.

You can check all the moves made during the game by accessing the “Dealer Chat” tab inside the Chat Box option located at the bottom left of the screen.

The slot machine game is available while playing the poker game on the top right corner of the screen. You get 3 free spins after which you can bet using your chips. Higher the bet, the bigger the prizes.

You can change your avatar by clicking on the avatar on the top left corner of the home screen. By clicking on customize, you get various options to personalize your avatar.

You can view your summary statistics by clicking on your avatar at the top left corner of the screen. You can also compare them against other players on the table by tapping on another player’s avatar.
Purchases

You can purchase chips, gold cards, or packages using the buy button on the home screen. There are also special offers on sale, which are exclusive to you, displayed at the bottom right corner of the home screen.

If you have made a purchase and haven’t received your credits, we highly recommend you to refresh your game and wait for sometime. If you still don’t receive your credit, contact our support team. They will help you with the matter.

If you have been charged for an item, please check and confirm once if you have made a purchase with us. If you haven’t, please contact the support team and report the issue.

All the payments are made through App store or Play Store. For any refunds, please contact Google/Apple support.
Social

You can refer by clicking on the friend’s icon on the home screen. You can share your invite code using which your friends can join.

You can redeem your friend’s code by clicking on the friend’s icon on the home screen and clicking on the redeem code button. Enter the code there and you will get free chips.

You can send an invite to your friends during a game by clicking on the “Invite Friends” button on the empty chair. A screen will display the list of your friends with whom you can then share the invite code.

If a friend sends you a game invite, a notification will appear at the top of your home screen. Click on the notification to join the game.

You get a referral bonus of 100,000 chips for referring a friend.

You can communicate with other players using the chat button on the gameplay screen. You can choose from our preset list of messages or can type your own.
Fair Play

Ensuring a fair and an authentic Poker experience is of prime importance for our team. Octro Poker is a fair and trusted gaming platform, and our card dealing algorithm generates a sequence which is completely random, thus ensuring that the outcome of the game is completely random and does not follow any pattern.

Octro Poker condemns any such behaviour exhibited by a user. If you experience any such incident, kindly take a screenshot and report the matter to our support team.
Accounts

You can connect your account with Facebook by tapping on the Friends icon, which will lead you to a page using which you can connect with Facebook.

By connecting through your Facebook account, you ensure that your account data is safely protected and stored. Also, you can connect with your friends through Facebook and play with them.

The app will ask you to sign in through your Google account upon installation of the app. Alternatively, you can connect with Google by turning on the Google Connect button from the settings.

You can choose to be updated about activities and events by turning the Push updates and activity updates button on/off from the settings menu.

You might be getting a login error due to connectivity issues. Please check your network strength once and ensure that you have a good network connection.
Alternatively, close the application and restart it once. This might fix the issue. If you are still facing trouble, please feel free to contact our support team.

If you have connected your account through Google or Facebook, reconnect the app using your Google or Facebook details and your game progress will be restored. However, if you were playing with a guest account, the information cannot be restored.

Please contact the support team immediately and report the incident. The team will help you recover your account.
Suspended Accounts

Octro Poker is committed towards providing a safe and fair gaming experience to all our users. In case any violation is observed by our team, your account may be temporarily or permanently suspended.
These are the most common violations which might lead to suspension:
  • Using your account to cheat or hack the game
  • Using your account for any illegal activity
  • Posting objectionable and offensive information
  • Using multiple accounts to use the service
  • Using the account for commercial activity (chip buying/selling)

If you believe your account has been wrongfully suspended, please contact the support team. The team will review the case and take appropriate action.
Technical Issues

You may be experiencing poor internet connectivity. Please check your internet connection and try again. Alternatively, restart the app if needed. If it still doesn’t work, please reach out to our support team.

You may be experiencing poor internet connectivity. Please check your internet connection and try again. Also ensure that you are using the latest version or our application. Alternatively, restart the app if needed. If it still doesn’t work, please reach out to our support team.

You may be experiencing poor internet connectivity. Please check your internet connection and try again.
Check if you are logged in through your Facebook or Google account or not.
Also ensure that you are using the latest version or our application.
Alternatively, restart the app if needed. If it still doesn’t work, please reach out to our support team.

You may be experiencing poor internet connectivity. Please check your internet connection and try again.
Also ensure that you are using the latest version or our application.
Alternatively, restart the app if needed. If it still doesn’t work, please reach out to our support team.
Others

You can contact our support team by selecting the Help and support option from the settings menu.
Mail us on [email protected] for all your queries. Visit our website www.octropoker.com for more information.

Creating or using more than one account to use the service is in violation of our terms and conditions. You can only use one account. Any attempt to use multiple accounts might result in termination of the services and suspension of all such accounts.

No, you cannot win real money while playing Octro Poker. Octro Poker is a social game that is played using virtual currency, which cannot be converted into real money.